ABOUT THE COURSE

This course provides participants with a comprehensive understanding of the ITIL 4 concepts, terminology and principles being applied for IT Service Management. Consisting of two key components: The four dimensions model and The service value system (SVS), ITIL 4 embraces key concepts from Lean, Agile and DevOps to provide an integrated, collaborative & holistic approach to deliver business value for an organization.

COURSE CONTENT

  1. COURSE OBJECTIVES

  2. EXAM OVERVIEW

  3. ITIL® V3 vs ITIL® 4

  4. ITIL SERVICE VALUE SYSTEM

  5. SERVICE MANAGEMENT

  6. SERVICE VALUE SYTEM

  7. CONTINUAL IMPROVEMENT

  8. ITIL MANAGEMENT PRACTICES

  9. ACKNOWLEDGEMENT

REQUEST FOR DOWNLOAD BROCHURE


Contact Us at fieruz[at]agilenexus[dot]com[dot]my or call +6012 723 0163 or fill form below to book your seat now!

TRAINER PROFILE

Nanthakkumar Appathurai

Consultant / Coach well versed in the required skills and management areas of ITSM Consulting and Training. Have conducted multiple training session in over 30 countries globally as well as ITSM process integrations that included full assessments, architecture, design, planning, implementation using framework such as ITIL, DevOps, CMMI, and Lean Six Sigma. The last position being held as ITSM Consultant at CT Global Consultants where managed & assured the session execution of ITIL, Prince2, Prince2 Agile, DevOps, PMP, Lean Six Sigma, Scrum Master and Cobit5 Processes. Create, manage and execute trainings and workshops resulting in high quality exposure for candidates towards global frameworks and day to day implementations which further enables them to realize potentials it carries to one’s career growth as well as organizational growth. Also manage vendors and clients systematically in tandem with the consultancy goals and requirements to achieve a high-quality Service Delivery.

WHO
SHOULD ATTEND

  1. Top Management
  2. Middle Management
  3. Member of Transformational Team
  4. VPs and Marketing Directors
  5. Marcom Directors
  6. Social Media Managers
  7. Digital Marketing Managers
  8. PR Managers
  9. Project Management Office - PMO
  10. Project managers
  11. Business Development Manager
  12. Planning Manager
  13. Human Resources
  14. Entrepreneur

The 7 Guiding Principles

4 Dimensions of Service Management

34 ITIL® Practices

New Value Service Chain that incorporate the core of ITIL® version 4

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